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Stories from Inside

The thinking is part of the work.

Products are easier to understand when you can see the questions, tradeoffs and occasional wrong turns behind them.

Why stories

A company is easier to trust when its thinking is visible.

We will use Inside eFind to explain decisions, experiments, launches, research questions and lessons. Not every story needs a victory lap. Sometimes “we tried this and learned something” is the more useful story.

Let the work speak.
Then explain the work clearly.

The goal is not to manufacture personality. It is to avoid sanding all the personality out of the company.

Why tell the story?

Because “innovative solutions” has suffered enough.

Technology companies have developed an impressive ability to describe very different things using exactly the same twelve words. We would rather show the actual question, the tradeoff and the reason a decision mattered.

That means Stories can include a design argument, an infrastructure lesson, a product idea, a research note, a mistake we learned from or a future question that is still mostly question mark.

The standard is simple: say something specific enough that a person could disagree with it.

If a paragraph could be pasted onto any technology company’s website without anyone noticing, it probably needs another draft.